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Returns & Exchanges

Trendy Furbabies Returns Policy 

Trendy Furbabies will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You can present adequate proof of purchase.

Trendy Furbabies reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. No refunds on 'change of mind'. Postage for the return of an items is at the buyers expense and tracking must be provided. Once the item arrives back to Trendy Furbabies and is reviewed, if deemed faulty a refund or replacement of the product will be provided. 

Trendy Furbabies reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Refunds will be issued using your original payment method
  • Gift and e-Gift cards are not redeemable for cash

How to return a product ordered from Trendy Furbabies
Please fill out our "Contact Us" form and we will get back to you as soon as possible.