FAQs
Where are you located?
We are located in Noranda, but also offer pick up from any of the events we are scheduled to attend.
What are your processing times?
The time we need to prepare an order for shipping varies, most are around 5-10 business days (without shipping added).
Please send us a message before purchasing if you are needing your order by a specific date.
What are your shipping times (after the processing time)?
Estimated shipping times are:
Australia, New Zealand and Oceania: 3-7 business days (8- 17 days with processing time)
Asia Pacific: 4-15 business days (9- 25 days with processing time)
Europe: 4-15 business days (9- 25 days with processing time)
North America: 4-15 business days (9- 25 days with processing time)
Latin America & the Caribbean: 4-15 business days (9- 25 days with processing time)
We will do our best to meet these shipping estimates, but cannot guarantee them.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible to any delays due to customs.
Are your products handmade?
Yes all our pet accessories we hand make ourselves. Our food products are sourced from local companies.